Star Fleet 2010

[Warning the following is a rather Negative Review of Acers Customer Service, this review is the View of the Author and all information is correct as far as the Author can remember. While the Author is Greatful to have resolved the issue some what he is still allowed to post his views on that service. No names where used except the authors]

Ok so here’s the deal, 18 months or so ago I brought an Acer 5520G which was at the time 1499$ and considered one of the best laptops on the market. Of course time went by and it started to get down stats wise but it was still MY laptop and My computer, great machine ran everything I needed it to run and then suddenly with out any warning at all… It died.

Ok no problem there I rang Acer support and got told hey it’s out of warrenty and based on what you tell us we are going to have to replace the motherboard, that will cost you 229$. I urmmed at that but in the end agreed and after being stuffed around for a day got the postal labels finally and was told that 10 days after they recieved the laptop i’d get it back.

So that sounded good, sent it in and then didn’t hear ZIP for over 3 weeks.. now this is starting to get annoying right? So i rang and got annoyed and I emailed and got annoyed finally get a phone call ‘Urm sorry to have screwed you around but your laptop.. yeah well we can’t get you the parts.. even though we had your brand number and everything before we asked you to send it back.. instead we can either send you back your STUFFED computer and refund you your money (Load of good that’s gonna do right? they had said they COULD repair it they made it after all). Or for an extra 500$ we can give you a diffrent one that is better then what you have.

Now as you know I’m on a pension so I was well Let me get back to you on that.. the offers avalible for how long? oh a month.. and you just said you’ll tell the guys downstairs to put that computer away? Oh yes good so If I can get the money before then what’s the number and your name. Yes thank you. (All of this was on Friday the 20th of August).

Now along comes Friday the 27th August and guess what I HAVE the 500$ more they want so I RING the number, only to Get FUCKED AROUND for the entire day and right at the end.. I get a guy who tells me ‘oh were sorry the person you’ve been trying to reach isn’t even in this department today, we’ll take your details and I promise the laptop will be Shipped FIRST THING MONDAY and we will also have her call you on monday.

Ok so I get that done.. and spend the weekend with visitors here so they keep me distracted and also given I’ve been told my laptop would be here some time durring the week take back the loaner laptop they where gonna loan me.. along comes MONDAY and just around 12pm I get a call.. oh it’s my customer rep from Acer! we are currently out of Stock with that machine i offered you and won’t be able to ship it to you at all until thursday or friday.. sorry for fucking you around but here we’ll give you an extra 12months warrenty to make up for it.

Now don’t get me wrong I’m the one who’s paid for this whole ‘Trade in’ job and the like but Acer has lost me as a Customer ever again, once this new machine finally arrives.

Why?

Because of their bullshit and lies that’s why, If you state you’ve put a machine away then you should have that machine put away, if you state you can FIX a machine and you take the money and the details before hand then you should at least KNOW you can get the damned parts for that machine, especially when it’s made by YOU.

And most of all when you say your gonna Call etc you should DO SO rather then screwing your Customer around.

Sorry Acer but your Australian Customer Service just isn’t good enough.

-Rob.